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Quality service to the customer is considered acore competency at Lawrence & Mayo. We understand the value, importance and indispensability of quality, dedicated service and the role it plays in enhancing a customer’s experience.

Across all Lawrence & Mayo showrooms, customers have access to not just large product ranges but also have access to some of the most knowledgeable, experienced, enthusiastic and well trained members of the optical industry. The staff at Lawrence & Mayo is dedicated towards guiding and assisting customers through the process of determining which product would effectively satisfy their need.

With years of experience and extensive research, Lawrence& Mayo has developed a state of the art process for eye-testing called P.E.T. or Precision Eye Test; available in Lawrence & Mayo stores across the country. This 10 Step precision eye test involves the utilization of modern computerized eye-testing equipment in the expert hands of a Lawrence & Mayo optometrist.

Furthermore, we believe that our service should not begin and end at the showroom but continue to assist customers through after sale services such as: routine adjustment or cleaning of eye-wear, home delivery and informative eye-care programs at home or at work, amongst various other facilities.

Over the years the optical industry has seen rapid changes in styles, trends and operational processes. Lawrence & Mayo’s dedicated approach towards its customer service has remained constant to ensure customers obtain the best value in their eye-care experience.


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precisioneye_test

precisioneye_test

precisioneye_test

vision screening button

vision screening button

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resident eye button

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home office button

Precision Eye Test

“Take care of them, you only get one pair”

When it comes to the eyes one must take extra care in maintaining the quality of this precious asset. For over 135 years, we at Lawrence & Mayo have strived to help customers maintain the quality of their vision by providing products and services of the highest quality.

At Lawrence & Mayo we have developed a unique model inspired by ‘education through service’ through which we provide customers with a re-defined eye-checkup experience. The process of diagnostic involves the use of cutting edge technology, a computer standardized eye test program called Precision Eye Test.

Precision Eye Test also known as P.E.T. is a sophisticated test that goes beyond a 6/6 vision check. This test gives you a complete understanding and evaluation of your eye’s health. Through the systematic 10 Step check-up, you can get all the information there is to know about your eyes, with precision!

Corporate Eye Screening Program (CESP)


CESP  is a comprehensive eye care program for corporates, born out of our 135-yearsof eye care experience.

The facilities provided at the program take into account requirements and needs of a variety of customers. The CESP kit entails:Precision Ten-Point Eye Test, counseling on vision problems, ways to remedy eyesight and what’s more, those who avail it get entitled to gift vouchers for their families on spectacles, contact lenses and sunglasses purchased from any of our showrooms valid for 3 months from issue. All these facilities are provided by Lawrence & Mayo at no cost to the company.

Over 4000 corporates have undergone the Lawrence & Mayo CESP Program. Among which Morgan Stanley, Deloitte, HPCL, Colgate, Palmolive, Larsen & Toubro, Deutsche Bank, Price Waterhouse Coopers, Citibank, TCS, Edelweiss and Kotak Mahindra Bank are some of the major companies and corporations that have benefited from this program.

Vision Screening Programs


As a part of our continuous supporttowards the campaign, “Better Vision through Proper Eye Care”, we have developed the “Vision Screening Program”. VSP is designed especially for the needs of school and college students. Our team comprising of optometrists and vision care counselors, arrange a clinical set up on campus for expert counseling and advice on vision related problems and invaluable eye care tips to every student.

Resident Eye Screening Programs


Resident Eye Screening Program is an Eye-screening program specially created for resident individuals. Designed, keeping in mind erratic work schedules and subsequent neglect of the one of the most precious gift of God, the eyes. The program aims at generating awareness on eye care and extending information about the eye straining effects of computers in this modern day living. Additionally the program will educate members about the preventive and curative measures to vision related problems.

Salient features of the Program
  • Screening of eyes by our qualified optometrists.
  • Personalized eye counseling
  • Recommendation of best suited lenses & frames (As per refractive error, profession, age, lifestyle etc.)
  • A wide variety of products on display at the venue.
  • Provision for placing order at special 10% discount for residents on booking during RESP.
  • Home delivery of the product
  • Lawrence & Mayo Gift Voucher which is an entitlement for those who participate in the program

Home & Office Delivery


With over 135 years of experience, Lawrence & Mayo has found new and innovative ways to serve and provide value to its customers. Since inception, Lawrence & Mayo has found new and innovative ways of providing value and service to its customers. Considering the hectic schedule and busy lifestyle of its customers, this initiative was first piloted in Bengaluru.

We offer delivery of spectacles and contact lenses to a customer's doorstep anywhere within the city.Once their order has been processedcustomers can either opt to come personally to the showroom to collect their eyewear or alternately request for the home delivery service. A member of the L&M staff will personally handover the spectacles and will adjust, clean and align them based on the customer’s unique requirements.